US Military Mail Information for Japan-Based Families
Keyshots.com is located in Tokyo Japan.
We offer our services on many Military Bases and venues in the Kanto Area as a Japanese Contracting Service.
Keyshots.com is a Japanese Company which means we must use Japanese third party resources to produce and deliver our Services and Products to the US Military Community stationed here in Japan.
Examples of the kinds of services we use are:
• Credit Card Processing for Military Events – we use a Japanese Vendor to process all credit card payments in JPY ¥ – if your Credit Card is issued in the US – your Bank will automatically flip your transaction into USD for you once it’s processed.
• Printing & distribution of Event & School Package Orders – All Print Packages ordered at Military Events & Military Schools in Japan are Processed and printed locally in our Tokyo lab. Once Packages are received in our Tokyo office they are repackaged and labelled by our local team.
Military Mail via Japan Post
Japan Post & Military Mail Procedure
Once your Event Package is ready for shipping – our staff must take your package to the Japanese Post Office (Japan Post). Fees for shipping are at local Japan Postal rates – your Event Package fee includes local shipping. Japan Post then sends your package to your Main Military Post Office Dispatch Centre (usually the distribution Post Office is Yokosuka). At this point your package then enters the Military Mail System and is distributed to your regional Military address.
If your Address falls into either of the 2 options we are able to send your package to the Japanese Version of your Address which will mean Japan Post can deliver directly to the on-base Military Post Office reducing your shipping turnaround time substantially – turnaround times usually range from 1 ~ 2 days for these address:
Yokosuka Navy Base
PSC 473 | 96349
Tomari-cho Box # (your box number)
Yokosuka-shi, Kanagawa-ken 238-0001
Ikego Housing Compound
PSC 474 | 96351
Ikego Hills Box # (your box number)
Ikego 1-chome, Zushi City
Delivery times to all the various Military Addresses varies – for example if you are stationed on a ship that is on deployment – your package will take longer to be delivered than a package that is being delivered to an on-base mail box.
Average turnaround times for shipping from our Japan Studio to a Japan (AP) Military Mail Address is anywhere from 5 days to 5 weeks.
Average shipping times though are 9 ~ 15 days.
Tracking is not available for this shipping service.
Address Guidelines - please pay attention & use the correct formatting for your address.
There are very strict guidelines on how you should address your Package when using our system. Our Orders Department often have many packages returned to our office as undeliverable due to incorrect or incomplete addresses being used.
Shipping & Re-delivery Fees
Shipping is not free – nor is the labour it takes to prepare your package for the second time if you did not provide the correct information to our team the first time.
Our Studio charges a ¥1000 redelivery fee for all packages that are returned to our office to be repackaged, and shipped for the second time with payments being made by credit card.
Local vs. International Shipping
It’s important to note that shipping from Japan Post to Military Postal Addresses located in Japan (AP) are charged at local Japanese Shipping rates.
IF YOU LEAVE JAPAN – your package must be sent as International Mail – simply leaving a forwarding US address with the Military Post Office in Japan will not be sufficient as your package will require additional postage fees and paperwork for it to enter the US Postal System – in all cases your package will be returned to our Tokyo Office as undeliverable and you will be asked to pay a reprocessing fee.
Keyshots.com actively displays signage at all events that we photograph for Guests to read before using our service – by using our service you are agreeing to our terms and conditions.
When placing orders from our Online Schools Photography Website – we also ask in your Order Confirmation email that you double check your address is Correct, Complete and that you are Authorized to receive mail through the Military Box number provided.
If your address changes at any point – YOU MUST INFORM US IMMEDIATELY – if your package has not been shipped – we can redirect your package – if you do not let us know and your package is shipped and is returned as undeliverable – you will be charged a Re-processing fee to repackage and reship your order.
Lost or late mail
If your package does not arrive within 6 weeks from the date of your order please contact our office and our staff will certainly be able to assist you with finding out where your package may be – if it cannot be located and it is deemed that you have supplied us with a correct, valid and you are approved to receive mail at your supplied address – we can certainly replace it.
Orders remain open for inquiries for 60 days – if you do not inform us of any delays before this point – your order will be archived and closed. For any enquiries or requests made after 60 days of your Event Date – a ¥1500 fee will apply to reopen your order in all cases.
It is your responsibility to inform our office of any issues that you may have with your order in a timely manner.