Military School & Event Orders -Shipping Delay from Late December 2015 – update

Customers that placed orders from our Online Schools Website in Dec 2015  & Customers that attended some Military Events in late December 2015 may be experiencing delays in receiving their Photo Packages. 
The Yokosuka Post Office (on-base) and Ikego Post Office (on-base) has contacted us to let us know that a batch of orders that we sent to them by various couriers during the Holidays between Dec 28th and Dec 31st was lost and recently found.
These packages should have been delivered within 24 hours however we are unsure why it has taken 3 weeks for the Post Office to deliver these packages. 
We have been informed that all Packages from this misplaced batch have now been delivered to all Customers concerned and we ask that you please check your mail box for your package.
The Yokosuka Post Office (on-base) should be contacting you all personally by email as well to inform you. 
If you have any questions please contact the Yokosuka Post Office on-base. 
If you do not receive your package or you have experienced any issues with your package please let us know by email or call our office during business hours on Tel: 03-6804-8586. 
Keyshots uses 3rd Party delivery services to get all package out to our Customers as quickly as possible however sometimes delays and problems occur that are beyond our control. 
We certainly apologize for the long delays that have occurred and have expressed our disappointment with the Post Office On-base for keeping you all waiting. 
Thank you again from the Team in Tokyo!